Privacy policy

Information we collect

We collect the information necessary to process your reservation, including: name, date of birth, passport number, passport expiry date, nationality, contact information (email and phone), travel details (origin, destination, dates), and payment information.

How we use your information

• To create and deliver your flight and hotel reservations.
• To process payments through our payment providers.
• To send order confirmations and customer support communications.
• To comply with legal obligations.

Data retention

We retain your personal data only for as long as necessary to provide our services and comply with legal requirements. Reservation details are typically retained for 12 months, after which they are securely deleted.

Sharing your information

We share your data only with:

• Airline distribution providers (such as Duffel) to create your reservation.
• Hotel booking partners to create your hotel reservation.
• Payment processors (such as Stripe and PayPal) to process payments.
• Email and messaging providers to deliver your reservation.

We never sell your personal data to third parties.

Your rights

Under GDPR and similar regulations, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to processing or request data portability.

To exercise these rights, contact privacy@piktiv.com.

Security

All data is transmitted over TLS-encrypted connections. Payment information is handled exclusively by PCI-compliant payment processors and never stored on our servers.

Cookies

We use essential cookies for the operation of the site (session management, language preferences) and analytics cookies to understand how visitors use our service.

Changes to this policy

We may update this privacy policy from time to time. The latest version is always available on this page.

Contact

For any privacy concerns, contact privacy@piktiv.com.